In the event of a cancelled order, funds paid in relation to that order will be refunded as soon as is reasonably practicable. You will be provided with e-mail acknowledgement of the cancellation and refund.
If your Standard Shipping item arrives damaged, please contact (03) 6272 2774 within 24 hours and we will either repair or replace the item.
Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If any damage has occurred, call us at (03) 6272 2774 Monday through Friday, 9 a.m. to 5 p.m. In many cases, we can provide you with replacement parts and service as needed.
In-Home Delivery Items
You have 24 hours after a Home Delivery to report if an item is delivered damaged. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. In-Home Delivery items with manufacturing defects discovered after the 24 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees will apply.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s). With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are non-refundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 2-4 days following receipt of the return items for any credit or refund to display on your credit card statement.